Frequently Asked Questions
Having troubles placing items in your cart, simply use the following guidelines to adjust the security settings of your browser.
For Internet Explorer 6 or 7:
Click Tools In the drop down selection menu, select Internet Options
Click the Security tab
Click the “Security level for this zone” and adjust it to custom level
Scroll down the settings to the scripting box
Select “Enable” in the Active Scripting and Scripting of Java Applets box
Click OK
Click Internet Options and then OK again to accept the settings
For Mozilla Firefox:
Click Tools
In the drop down selection menu, select Settings
Click the Content tab
Check Enable JavaScript and enable Java
Click OK
For Google Chrome:
On the web browser menu click on the “Customize and control Google Chrome” and select “Settings”
In the “Settings” section click on the “Show advanced settings…”
Under the “Privacy” click on the “Content settings…”.
When the dialog window opens, look for the “JavaScript” section and select “Allow all sites to run
JavaScript (recommended)”.
Click on the “OK” button to close it.
Close the “Settings” tab.
Click on the “Reload this page” button of the web browser to refresh the page and continue shopping.
Unfortunately we currently only accept one payment method per order.
There can be several reasons why your card has been declined, such as the use of a wrong PIN. For further details, please contact your card issuer.
Yes, we use ‘Secure Socket Layer’ (SSL) technology to encrypt your payment card to ensure your details are safe.
Our prices are already discounted to make them as competitive as possible. The prices are not negotiable.
‘Yes you can’, simply select the pay on delivery option while placing your order. Please note that we will only take electronic payments (ATM card) and do not accept cash.
You can always track your order(s) anytime/24 hours per day via your Account. We will send you an email when your order is shipped. Should you need any assistance, please do not hesitate to contact us on +234 (0) 908 7555 563 or shop@zucchinioutfits.com
If you haven’t received your items after the 5th business day, have your order number ready and contact us on +234 (0) 908 7555 563 or send an email to shop@zucchinioutfits.com
Yes, your parcel can be delivered to any address that’s convenient for you. To make this possible, you must enter your preferred address as your ‘shipping address’ before you checkout.
Our dispatch personnel would call you before he attempts to make the delivery. If you are unavailable to receive your item, we will call you to re-schedule a date that best works for you. Please note that your order will be cancelled after 2 re-delivery attempts.
A charge is applied based on your order weight and your shipping address.
Our dispatch personnel would call you before he attempts to make the delivery. If you are unavailable to receive your item, we will call you to re-schedule a date that best works for you. Please note that your order will be cancelled after 2 re-delivery attempts.
A charge is applied based on your order weight and your shipping address.
The ‘Pick –up in store ‘option is available in Ibadan only. It is available for 24hrs only.
We love to help you find your desired product in no time . Click on Shop on the left of the homepage to view our products by categories. You can also use the search bar located at the top of our homepage to find your preferred products.
If we do not currently have a particular item you are searching for, kindly inform us as we are open to suggestions which help us broaden our product selection and keep our customers happy. We will also be happy to show you other options.
Found your preferred products? The Website is as easy as these 4 simple steps:
- Select a preferred size/colour/quantity and then click on ‘Add to cart’, to add this product into your cart.
- Click on the ‘proceed to checkout’ tab to complete your order process.
- At checkout, you will need to fill in your personal details and shipping address if you are a new customer. For returning customers, simply click on ‘Click here to login’. Note: Postcode/Zip is 234
- Click on your preferred payment option before clicking the ‘Place order’ button.
- If you encounter any problems while placing your order, do not hesitate to contact us on 08038164750 or email us at shop@zucchinioutfits.com
Having troubles signing in? Simply follow these 3 steps:
- Click on the account tab located at the top right end of our homepage.
- A new page will open, sign in if you are an existing customer or sign up if you are a new customer.
- Once you click on register, you will be required to fill in some personal information. After updating the required fields, click on the save tab to create your account.
Yes, we deliver products to customers Nationwide. Please find shipping fee to all locations in ‘Shipping and Delivery’
Yes, we deliver products to customers outside Nigeria. However, shipping fees will apply for such deliveries which will be communicated to you.
